Refund Policy

1. What This Policy Covers

This policy explains how refunds work for prepaid API credits purchased for Soynade Research services. Credits are added to your account after a successful purchase and used as you make API requests. Buying credits is a one-time purchase, not a subscription.

Our Terms of Service also apply to your use of Soynade services.

2. Refunds for API Credits

If you have not used some or all of the credits from a purchase, you may request a refund of the unused portion. Requests are reviewed individually, taking into account the credits already used, the reason for the request, and applicable law. A refund is not automatic; a full or partial refund may be approved.

Credits already consumed through API usage are generally not refundable, except where required by law or where the service was not delivered as described. If a refund is issued, the credits associated with the refunded amount will no longer be available to use.

3. How to Request a Refund

Email [email protected] with the email address on your Soynade account, your transaction or receipt reference, and a brief explanation of the issue. Please do not send payment card details.

You may also use a support or refund link provided on your receipt. We will review your request and let you know the outcome. Please keep your receipt until the matter is resolved.

4. Service Problems

If credits were not added to your account, or a technical problem prevented you from using the service you purchased, please contact us with the details so we can investigate and try to resolve it. If we cannot resolve the issue, we will help you pursue a refund where appropriate.

5. Your Rights and Refund Timing

Nothing in this policy limits any withdrawal, refund, or other consumer rights that apply under the law where you live. These rights may vary by country and may apply even after credits have been used.

Approved refunds are generally returned through the original payment method where possible. The time it takes for funds to appear depends on the payment method and your bank.

6. Changes and Contact

We may update this policy as our services or payment arrangements change. The date above identifies the current version. Changes will not take away rights that applied to a purchase when it was made.

Questions about this policy? Contact [email protected].